Open information
We tell you why we need details at the point you provide them. This policy fills in the wider picture.
The detail
How information moves through an order
When you contact Josh's Shop, you may give us your name, phone number, email address, delivery address, booking details and the contents of your message. Online ordering may also record order choices and collection or delivery instructions.
We use those details to confirm a booking, prepare food, arrange delivery, respond to you, manage refunds and keep required business records. We may use technical information such as browser type, device details and pages visited to protect the website and understand which pages need attention.
We may use service providers for website hosting, online ordering, payment processing, email, delivery support and website measurement. They receive the information needed for their stated service and must handle it under their own contractual and legal responsibilities.
Keeping information secure
We take practical steps to protect personal information from accidental loss, unauthorised use and inappropriate access. No website or message service can promise absolute security, so please avoid sending payment details through contact forms or email.
Your UK data rights
Depending on the circumstances, UK data protection law may give you rights to access, correct, erase or restrict the use of your information, and to object to some processing. You can contact us first at [email protected]. You can also raise a concern with the Information Commissioner's Office.
